Journal of Management Information Systems

Volume 20 Number 1 2003 pp. 51-85

Extending Critical Success Factors Methodology to Facilitate Broadly Participative Information Systems Planning

Peffers, Ken, Gengler, Charles E, and Tuunanen, Tuure

ABSTRACT: We extend critical success factors (CSF) methodology to facilitate participation by many people within and around the organization for information systems (IS) planning. The resulting new methodology, called "critical success chains" (CSC), extends CSF to explicitly model the relationships between IS attributes, CSF, and organizational goals. Its use is expected to help managers to (1) consider a wider range of development ideas, (2) better balance important strategic, tactical, and operational systems in the development portfolio, (3) consider the full range of options to accomplish desired objectives, and (4) better optimize the allocation of resources for maintenance and small systems. [ABSTRACT FROM PUBLISHER] Copyright of Journal of Management Information Systems is the property of M.E. Sharpe Inc. and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Key words and phrases: critical success chains, critical success factors (CSF), information systems development portfolio, information systems planning, information systems project selection, information systems strategic planning, laddering, personal construct theory, strategic grid