Journal of Management Information Systems

Volume 4 Number 4 1988 pp. 44-59

A Short-From Measure of User Information Satisfaction: A Psychometric Evaluation and Notes on Use

Baroudi, Jack J and Orlikowski, Wanda J

ABSTRACT: This study examines the psychometric properties of the short-form measure of user information satisfaction (UIS) proposed by Ives, Olson, and Baroudi [7]. Based on extensive testing, the questionnaire appears to be a reasonably valid and reliable measure. A framework for how this measure can be used to detect and diagnose problems with user satisfaction is presented and illustrated via two case studies. Finally, recommendations and suggestions are made regarding the future use of this and other measures of user information satisfaction.

Key words and phrases: user information satisfaction, measures of user satisfaction