Journal of Management Information Systems

Volume 12 Number 2 1995 pp. 189-202

An Empirical Study of the Relationships among End-User Information Systems Acceptance, Training, and Effectiveness

Lee, Sang M, Kim, Yeong R, and Lee, Jaejung

ABSTRACT: With the advent of powerful microcomputers and software, end-user computing has become an important competitive weapon for organizations. However, little is known about what factors should be considered in designing end-user training programs. This empirical study investigates the factors that are essential for successful end-user training. The study results indicate both the importance of end-user information system (IS) acceptance and the strong relationships among end-user IS acceptance, end-user IS satisfaction, and end-user job satisfaction.

Key words and phrases: human information processing, end-user training, user satisfaction