measuring value of information systems

• Banker, Rajiv D. , Kauffman, Robert J. and Morey, Richard C.
  Measuring Gains in Operational Efficiency from Information Technology: A Study of the Positran Deployment at Hardee's Inc.
  Journal of Management Information Systems
  Vol. 7 No. 2 , Fall 1990 , pp. 29 - 54

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