Journal of Management Information Systems
customer retention
List of articles:
Chellappa, Ramnath K.
and
Kumar, K. Ravi
Examining the Role of "Free" Product-Augmenting Online Services in Pricing and Customer Retention Strategies
Journal of Management Information Systems
Vol. 22 No. 1 , Summer 2005
, pp. 355 - 377
Keyword Index
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