process design

• Aron, Ravi , Clemons, Eric K. and Reddi, Sashidhar P.
  Just Right Outsourcing: Understanding and Managing Risk
  Journal of Management Information Systems
  Vol. 22 No. 2 , Fall 2005 , pp. 37 - 56

• Reijers, Hajo A. , Limam, Selma and VanderAalst, Wil M.P.
  Product-Based Workflow Design
  Journal of Management Information Systems
  Vol. 20 No. 1 , Summer 2003 , pp. 229 - 262

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