workflow systems

• Kumar, Akhil , VanderAalst, Wil M.P. and Verbeek, Eric M.W.
  Dynamic Work Distribution in Workflow Management Systems: How to Balance Quality and Performance
  Journal of Management Information Systems
  Vol. 18 No. 3 , Winter 2002 , pp. 157 - 194

• Reijers, Hajo A. , Limam, Selma and VanderAalst, Wil M.P.
  Product-Based Workflow Design
  Journal of Management Information Systems
  Vol. 20 No. 1 , Summer 2003 , pp. 229 - 262

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