Journal of Management Information Systems
metrics for work distribution
List of articles:
Kumar, Akhil
,
VanderAalst, Wil M.P.
and
Verbeek, Eric M.W.
Dynamic Work Distribution in Workflow Management Systems: How to Balance Quality and Performance
Journal of Management Information Systems
Vol. 18 No. 3 , Winter 2002
, pp. 157 - 194
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