information technology impact

• Karimi, Jahangir , Somers, Toni M. and Gupta, Yash P.
  Impact of Information Technology Management Practices on Customer Service
  Journal of Management Information Systems
  Vol. 17 No. 4 , Spring 2001 , pp. 125 - 158

• Quan, Jing "Jim" , Hu, Qing and Hart, Paul J.
  Information Technology Investments and Firms’ Performance—A Duopoly Perspective
  Journal of Management Information Systems
  Vol. 20 No. 3 , Winter 2004 , pp. 121 - 158

The JMIS site is designed, constructed and maintained using RMM technology