Journal of Management Information Systems
customer relationship management
List of articles:
-
Karimi, Jahangir
, Somers, Toni
M.
and Gupta, Yash
P.
Impact of Information Technology Management Practices on Customer Service
Journal of Management Information Systems
Vol. 17 No. 4 , Spring 2001 , pp. 125 - 158
-
Gefen, David
and
Ridings, Catherine M.
Implementation Team Responsiveness and User
Evaluation of Customer Relationship Management:
A Quasi-Experimental Design Study of Social
Exchange Theory
Journal of Management Information Systems
Vol. 19 No. 1 , Summer 2002 , pp. 47 - 70
Keyword Index
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