verbal protocol analysis

• Zhou, Lina , Shi, Yongmei , Zhang, Dongsong and Sears, Andrew
  Discovering Cues to Error Detection in Speech Recognition Output: A User-Centered Approach
  Journal of Management Information Systems
  Vol. 22 No. 4 , Spring 2006 , pp. 237 - 270

• Mao, Ji-Ye and Benbasat, Izak
  The Use of Explanations in Knowledge-Based Systems: Cognitive Perspectives and a Process-Tracing Analysis
  Journal of Management Information Systems
  Vol. 17 No. 2 , Fall 2000 , pp. 153 - 180

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