novice and expert problem-solving

• Schenk, K.D. , Vitalari, Nicholas P. and Davis, Shannon K.
  Differences Between Novice and Expert Systems Analysts: What Do We Know and What Do We Do?
  Journal of Management Information Systems
  Vol. 15 No. 1 , Summer 1998 , pp. 9 - 50

• Zwass, Vladimir
  Editorial Introduction
  Journal of Management Information Systems
  Vol. 15 No. 1 , Summer 1998 , pp. 3 - 8

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