service quality

• Lopes, Alexandre B. and Galletta, Dennis F.
  Consumer Perceptions and Willingness to Pay for Intrinsically Motivated Online Content
  Journal of Management Information Systems
  Vol. 23 No. 2 , Fall 2006 , pp. 203 - 231

• DeLone, William D. and McLean, Ephraim R.
  The DeLone and McLean Model of Information Systems Success: A Ten-Year Update
  Journal of Management Information Systems
  Vol. 19 No. 4 , Spring 2003 , pp. 9 - 30

• Grover, Varun , Cheon, Myun Joong and Teng, James T.C.
  The Effect of Service Quality and Partnership on the Outsourcing of Information Systems Functions
  Journal of Management Information Systems
  Vol. 12 No. 4 , Spring 1996 , pp. 89 - 116

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