Journal of Management Information Systems
Mitzi Montoya
JMIS Publications since Spring 1984 :
Montoya, Mitzi
,
Massey, Anne P.
and
Khatri, Vijay
Connecting IT Services Operations to Services Marketing Practices
Journal of Management Information Systems
Vol. 26 No. 4 , Spring 2010
, pp. 65 - 85
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