Abstract: In response to the rapid changes in usersí requirements, a new generation of information systems (IS), namely, agile IS, has emerged. Agile IS, defined as information systems developed using agile methods, are characterized by frequent upgrades with a small number of new features released periodically. The existing research on agile IS has mainly focused on the developersí perspective with little research into end usersí responses to these agile IS. Drawing upon the tripartite model of attitude, the status quo and the omission bias theories, and the availability heuristic, we propose a model that utilizes constructs from the unified theory of acceptance and use of technology, the IS continuance model, habit, and individual differences to examine the drivers of user acceptance of agile IS. Further, we investigate not only usersí intentions to continue using the agile IS but also their intentions to use new features when they are released, which is a surrogate for the ultimate success of agile IS. Data from 477 users of an agile IS showed that usersí level of comfort with constant changes, the facilitating conditions provided, and usersí habit are predictors of both types of intentions, with usersí level of comfort with constant changes being the strongest predictor. Usersí intentions to continue using agile IS are also determined by usersí satisfaction with and perceived usefulness of the past upgrades. Finally, users who are innovative are more likely to use future releases of new features. The present work fills a gap in the software engineering literature and contributes a technology acceptance model specific to agile IS, which are becoming a mainstay of companiesí IT portfolio in a fast-changing business environment.
Key words and phrases: agile methods , agile systems , availability heuristic , comfort with change , habit , information systems continuance , omission bias , personal innovativeness , status quo bias , unified theory of acceptance and use of technology