Interorganizational business process reengineering is a logical
extension of discussions of the potential for interorganizational
systems to fundamentally redefine relationships among buyers,
sellers, and even competitors within an industry. This paper presents
a model of the relationship between technological and process
innovations and describes the interdependence of these two forces.
This model is used to explain the inconsistency in the literature
regarding the benefits of EDI and other interorganizational systems,
which are described as providing strategic competitive advantage
in some papers and as providing little or no benefits for implementing
firms in other articles. The framework describes the importance
of merging technological and process innovations in order to transform
organizations, processes, and relationships.
Key words and phrases: business process redesign (BPR) , business reengineering , channel transformation , electronic data interchange (EDI) , interorganizational systems (IOS) , organizational transformation , supply-chain management (SCM)